VALID SALESFORCE CRT-261 TEST FORUM & VALID CRT-261 STUDY GUIDE

Valid Salesforce CRT-261 Test Forum & Valid CRT-261 Study Guide

Valid Salesforce CRT-261 Test Forum & Valid CRT-261 Study Guide

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Tags: Valid CRT-261 Test Forum, Valid CRT-261 Study Guide, New CRT-261 Test Review, Exam CRT-261 Topics, Practice CRT-261 Tests

Keep reading because we have discussed specifications of Certification Preparation for Service Cloud Consultant CRT-261 PDF format, desktop Certification Preparation for Service Cloud Consultant CRT-261 practice exam software, and Certification Preparation for Service Cloud Consultant CRT-261 web-based practice test. ActualPDF is aware that many CRT-261 exam applicants can’t sit in front of a computer for many hours to study for the CRT-261 examination. If you are one of those Certification Preparation for Service Cloud Consultant CRT-261 exam candidates, don’t worry because we have a portable file of Salesforce Certification Preparation for Service Cloud Consultant PDF Questions for you. Certification Preparation for Service Cloud Consultant CRT-261 PDF format works smoothly on all smart devices.

Salesforce CRT-261 Exam covers a wide range of topics, including service cloud architecture, implementation, and management. It focuses on the knowledge and skills required to design and implement service cloud solutions that are tailored to meet the unique needs of each client.

One of the key benefits of passing the Salesforce CRT-261 exam is that it can help professionals advance their careers in the field of Service Cloud. By earning this certification, candidates can demonstrate their expertise in implementing Service Cloud solutions and differentiate themselves in the job market. Additionally, this certification can help professionals increase their earning potential and gain recognition within their organization.

>> Valid Salesforce CRT-261 Test Forum <<

Valid CRT-261 Study Guide, New CRT-261 Test Review

Our CRT-261 study materials are compiled specially for time-sensitive exam candidates if you are wondering. Eliminating all invaluable questions, we offer CRT-261 practice guide with real-environment questions and detailed questions with unreliable prices upon them and guarantee you can master them effectively. As you see on our website, our price of the CRT-261 Exam Question is really reasonable and favourable.

Salesforce CRT-261 Exam is a proctored, computer-based exam that consists of 60 multiple-choice questions that must be completed within 105 minutes. CRT-261 exam is divided into five sections, each covering a specific area of Service Cloud. These sections include Case Management, Contact Center Analytics, Service Console Customization, Field Service Management, and Service Cloud Automation. To pass the exam, candidates must score at least 68% or higher.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q131-Q136):

NEW QUESTION # 131
The Universal Containers contact center offers support through phone, email, public website, and a Community. The contact center manger wants to demonstrate the success of recent self-service initiatives to executive management.
Which two reports should the contact center manager present to executive management?
Choose 2 answers

  • A. Number of cases created - - Site by month
  • B. Number of IVR inquiries without agent involvement.
  • C. Average call handle time by team.
  • D. Number of cases closed by a self-service user

Answer: A,D


NEW QUESTION # 132
Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

  • A. Data Category Groups
  • B. Article Translation
  • C. Data Category Visibility
  • D. Chatter Answers

Answer: C


NEW QUESTION # 133
As part of a service improvement project, Cloud Kicks (CK) has implement Knowledge management for its support agents. Several months after the implementation, CK management notices an inconsistency in reported customer satisfaction, CPIS show a decrease; however, many customers have provided testimonials about great support experinces.
Which KPI should help explain the disparity?

  • A. Track not promoter scores as part of an automated survey after case closure for every cote.
  • B. Track the average calls per day, average cases per agent, and average cases per case type.
  • C. Benchmark the average cases per agent versus the team average across each case channel
  • D. Measure difference in CSAT ol cases with and without articles attached.

Answer: A

Explanation:
Explanation
Tracking Net Promoter Scores (NPS) as part of an automated survey after case closure for every case is a KPI that can help explain the disparity between customer satisfaction and CSAT. NPS is a metric that measures how likely customers are to recommend a company or product to others, based on a scale from 0 to 10. NPS can help capture the overall loyalty and satisfaction of customers, as well as their feedback and testimonials.
NPS can be integrated with Salesforce using third-party apps or custom solutions. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.nps_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.nps_salesforce.htm&type=5


NEW QUESTION # 134
Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact.Support managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.

  • A. Configure flow Builder /Process Builder
  • B. Create a Case Macro
  • C. Activate a validation rule
  • D. Define case escalation rules

Answer: B

Explanation:
Explanation
Creating a Case Macro is a solution that can address the problem of agents forgetting to update the case status to waiting for customer after they send an email to the case contact. A Case Macro is a set of instructions that can automate common or repetitive tasks on a case, such as sending an email and updating a field. A Case Macro can help agents save time and avoid errors when working on cases. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5


NEW QUESTION # 135
Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?

  • A. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
  • B. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.
  • C. Assign a global team of experienced agents and leaders to create a common design template and report structure.
  • D. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.

Answer: C

Explanation:
This is the best approach for deploying the Service Cloud to multiple contact centers located across different regions with standardized processes and reporting. By assigning a global team of experienced agents and leaders, you can leverage their expertise and insights to create a common design template and report structure that meets the business requirements and best practices of each region. This way, you can ensure consistency, efficiency, and quality across all contact centers. You can also facilitate communication and collaboration among the global team members and stakeholders. Verified References: [Best Practices for Implementing Service Cloud]


NEW QUESTION # 136
......

Valid CRT-261 Study Guide: https://www.actualpdf.com/CRT-261_exam-dumps.html

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